Select “Customers” from the menu, then search for the “Customer” and select “Delete” from the tab. The Customer is deactivated. Customer’s data and transactions are encrypted and stored in Everypay’s servers. The Customer can be reactivated at any time in the future.
How do I create a customer and how useful is this?Gina Kakaletri2019-11-19T14:02:10+02:00
Create a Customer when you want to have recurring charges (e.g. monthly subscriptions). Create a Customer object and store the card details encrypted in EveryPay’s secure system. Card elements can be changed, but they can’t be fully recovered. For example, for security reasons, you may only see the last 4 digits of the card. When you want to charge this Customer, you click on the relevant tab and the payment will go through. Customer creation can be done either through the control panel by going to Customers > Creating a Customer or by using the API Service.
In which account are the Funds disposed?Gina Kakaletri2019-11-19T14:03:48+02:00
Companies that have already set up can’t be deleted for security reasons, but can only be deactivated so that they do not accept payments. This process is reversible and you can activate it again at any time.
What data do I need in order to receive card payments through EveryPay?Gina Kakaletri2019-11-19T11:39:42+02:00
Register online. Enter an email, a tax registration number, a contact phone number and an IBAN where the Funds will be deposited. Get approved going through a simple KYC process and start accepting card payments.
What does the following error mean: “EveryPay didn’t find the curl extension”?Gina Kakaletri2019-11-18T18:08:44+02:00
The test environment is at https: https://sandbox-dashboard.everypay.gr, where you can create an account and make trial transactions from your eshop. When you want to go Live, you will only have to replace your Public/Private keys on your application.
What if my APIs are lost or stolen?Gina Kakaletri2019-11-18T15:27:06+02:00
With EveryPay you can save the details of a specific customer’s card in order to charge it again (see next question). You don’t have to store the card details in your app or eshop (it requires PCIDSS approval for your server).
How to cancel/refund a payment?Gina Kakaletri2019-11-19T11:56:03+02:00
Refund a part or the full amount of any payment. Select “Payments” and search for the payment you want to refund. Then, select “Return” at the top right of the screen and enter the refund amount in the form right below in that same window. The refund is cleared in real-time, but, depending on the issuing bank, it can take several days to be reflected in the cardholder’s account.
In which currencies can I receive the Funds from card payment?Gina Kakaletri2019-11-19T14:12:30+02:00
Payments up to 23:59 are settled the next business day unless otherwise agreed. For example, for payments made on Monday from 00:00 to 23:59, the deposit takes place on Tuesday by closing business day.
Can I accept card payments from non-EU customers?Gina Kakaletri2019-11-19T12:00:53+02:00
Yes! EveryPay payment gateway processes Visa, MasterCard, Maestro, Diners and Discover cards, regardless of the country of origin of the issuer unless restrictions apply from the card issuer or due to compliance or regulatory restrictions.
What cards can I charge using EveryPay’s PGW?Gina Kakaletri2019-11-19T14:13:19+02:00
Tokenization technology allows sensitive card data to be safely stored away from the web by replacing them with a token, a unique key number. After the token is created, it is saved by the merchant. Next time your customers visit your e-shop and buy a product/ service, the EveryPay System uses the reference ID of the initial transaction, in order to charge their card. They do not need to reenter their credit card details again.